Technical Support

Click on a topic below to expand the explanation.

If you have a question not answered, please contact us!

[toggle title=”3rd Party Licensing Steps”]

Please follow these “3rd Party Licensing” steps within NinjaTrader, to properly enable your license for any of the UppDnn indicators.

In NinjaTrader: Help > 3rd Party Licensing
Vendor Name: NeoHarmonics (case sensitive!)
Make up a “User defined ID” for yourself
Copy and paste the full generated ID back to us (via email or during checkout).

[section]

[/section]

[/toggle] [toggle title=”How to Install an Indicator in NinjaTrader”]

To Install the UppDnn Swing Toolkit (or other NinjaTrader indicator ZIP file)

By using our indicators, you agree to our terms and conditions.

Save the ZIP file to your hard drive (do not extract the file!)
Within NinjaTrader, go to File > Utilities > Import NinjaScript… then select the ZIP file from step #1
After the confirmation message that it was successfully imported, add the indicator to your chart.
(Open the dialog box using the “Indicator” icon on your chart or Ctrl+I hotkey.)
The UppDnn Swing Toolkit will add a new toolbar to your chart, as shown below.
If this is your first time installing and the Toolbar does not appear, try refreshing your chart (F5) a couple times.
Now that you’re installed, please visit our Welcome page.

[/toggle] [toggle title=”How to Remove a NinjaScript”]

Sometimes an import fails with an error like the one below:

One possible solution is to remove an existing import before importing again.
If NinjaTrader won’t let you remove a NinjaScript, visit the “Recover from Failed Import” instructions on this page.

Remove NinjaScript
File > Utilities > Remove NinjaScript Assembly…
Select the indicator you want to remove and click Remove.
Depending on your situation, you may want to repeat this process for multiple indicators.
After confirming that you want to remove the indicator, it should give you a successful message.
At this point, if you want to import an indicator, please follow the “Installation Instructions” on this page.

[/toggle] [toggle title=”Recover from Failed Import”]

Sometimes an import fails with an error like the one below:

At this point, NinjaTrader gets in a broken state and won’t let you import or remove other indicators.

Edit an existing indicator and force NinjaTrader to re-compile all its indicators.
Tools > Edit NinjaScript > Indicator…
Choose any of the items in the list. It doesn’t matter which one.
Once opened, hit “F5” to try and force NinjaTrader to re-compile.
If it compiles, great! However, it probably won’t…
It may give an error about a DLL not being found (such as in the screenshot below).
Re-size the “Error” column in order to see the name of the DLL that’s not found.
To fix that problem, right-click on the white area in the window, then choose “References” (bottom of the dialog box)
In the list that opens (example screenshot below), highlight the DLL that was giving you the error from step #3 and hit “delete”. After you delete the file, hit OK to return to the previous window.
Hit “F5” to re-compile (like what was attempted in step #3)
It should complete normally at this point.

Your NinjaTrader should now be working and you can re-try an indicator import.

If it fails again, please contact us!

[/toggle] [toggle title=”Deserialized Error”]

After importing a new version of an indicator, then add it to your chart, you may get an error similar to this one:

NinjaTrader Deserialization Error

The reason this happens is that you have default settings saved for that indicator, but the indicator had additional parameters added or removed when the indicator was updated. This is confusing NinjaTrader.

No problem! There are two options.

OPTION 1: Overwrite the old settings (easiest)

Ignore the message for a moment.
Open the indicator settings for your chart (making sure the indicator is added to your chart)
Right-click anywhere in the parameters and “Set as default for…” This will overwrite the old, broken settings.
Click OK

OPTION 2: Delete the indicator’s XML file (little more advanced)

In Windows Explorer, go to C:\Users\<USERNAME>\Documents\NinjaTrader 7\templates\Indicator.
Look for the XML file with the same name as the indicator.
Delete the file (no more old settings, no error).
Re-add the indicator to your chart.

This should resolve the error! If not, please contact us.

[/toggle]

Testimonials

“I your tools in my day trading routine and I have to admit that it really, really helps me to be a better and profitable trader.

So, thank you for all the hard work you’ve done, it is really appreciated.”
“May I say I am enjoying the trial. It is a well thought out software and the best I have seen for [Swing Patterns].”
“I could not pass up the opportunity to commend you on the presentation with NinjaTrader Ecosystem and [UppDnn]. Daniel, you have certainly added a dimension to ‘consummate professional.’ I have participated in several sessions of webinars with NinjaTrader and others. Your presentation was the most concise, easy to understand, follow and absorb than any I have seen from anyone. Never did you lean to any type of ‘selling mode’ but rather the most concise explanation of the math and mechanics. You were prepared and focused and made the most ardent use of time management I have seen to date in anyone that represents themselves as knowledgeable of the markets and/or business.

My acquisition of the [UppDnn]coupled with the NinjaTrader has daily expanded into a very strong and unemotional knowledgebase for execution. I wish to express my gratitude for the opportunity to be a participant of your amazing technology application. I am learning constantly and still have much more to accomplish. Simply……Thank you for showing your excellence.”

Lauren S.
Customer
“I greatly appreciate all of the hard work that you both have done over the years to be able to produce such an amazing platform! I cannot describe how easy you guys have just made my trading life become. I really feel like I was just walking around blind for all these years and now you guys have given me the gift of vision. I truly look at the markets in a completely different way.”

“I have been trading for the last 10 years, with varied results, and I have never had such a relaxing day trading as I have today.”

Dave M.
Customer
“Loving it!! I don’t know how people can trade without this software. Thank you so much for creating it. You made my day!!!”

Patty E.
Customer
“Thank you for your extensive reply. … I was touched with the effort you took to answer my email. Hence this reply to you.”

Avi M.
Customer
“As a result of [your explanation] I took a long position that netted me 100 points that I would not have previously taken without this understanding. Your software is helping me to make money every day. I have never seen such a great piece of trading software before.”

“Mate your software is absolutely astonishing. I know I’ve said it before but it’s truly a work of art… It’s mind boggling how I can draw a pattern and price will get within a couple of ticks of the dotted line in the PRZ… I am literally making money with your software every day. I don’t know how I ever traded without it.”

Geoffrey W.
Customer
“I’ve been with you since 2012 and have appreciated everything you have done along the way – I use your tools on both NinjaTrader 7 and NinjaTrader 8 every day and consider you as one of the best programmers out there. Thanks for everything you have done !!”

Eric M.
Customer
“I think I may have “greatly” underestimated the power of the Symmetry tool. Your ease of use of that tool is amazing.”

David C.
Customer
“Thanks mate. Amazing tool. Glad I found it.”

Basilius L.
Customer
“Your updated Market Profile is absolutely fabulous! It installed without a hitch and I’m already making money with it. ” “I’ve come to expect that all of your stuff is simply top notch. From your website to your workbooks to your new video, even a dummy like me can understand it (mostly). While I still have a tremendous amount to learn, I’m on my way to becoming a better trader. I credit you for a good deal of my success. Thank you, Sir. I appreciate you looking out for me. Market Profile is turning out to be a nice feather in my cap. ”

“You already know I’m a big fan. I can’t help but to repeat myself – I am thoroughly enjoying your work dealing with market profile. Until now, MP has always been vexing to me. I’ve witnessed numerous “interpretations” as to how to use MP. All of which either left me scratching my head or didn’t lead to consistent results. Your indicator and instructional video has taken what used to be a mystery and turned it into an asset. The double distribution piece is especially valuable. Thank you. ”

Darrell D.
Customer
“I have seen (and coded) A LOT of stuff. By far, [UppDnn] is the best I have seen. Whoever does your marketing and web site design is VERY professional. I have looked at all the other NinjaTrader partners who sell Fib/Pattern stuff. In my opinion, yours is the best in both presentation and product. Good job!”

Paul S.
Customer
“The [UppDnn] Pro Suite has been an eye-opener for me and a guide in my trading plans. Sincerely, it will be hard trading a day without it.”

Adegeji A.
Customer
“I enjoy your software every single day I work with it. It’s my favorite and ever since I bought it, I have had no need to buy any other!”

Patty E.
Customer

Click on a topic below to expand the explanation.

Please follow these “3rd Party Licensing” steps within NinjaTrader, to properly enable your license for any of the UppDnn indicators.

To Install the UppDnn Swing Toolkit (or other NinjaTrader indicator ZIP file)

Sometimes an import fails with an error like the one below:

Sometimes an import fails with an error like the one below:

After importing a new version of an indicator, then add it to your chart, you may get an error similar to this one:

Contact Info

Preferred Platforms

Testimonials

Lauren S.

Dave M.

Patty E.

Avi M.

Geoffrey W.

Eric M.

David C.

Basilius L.

Darrell D.

Paul S.

Adegeji A.

Patty E.